Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship to Germany, France, Netherlands, Belgium, Italy, Spain, Poland, and Czech Republic.

2. How long is the delivery time?

Shipping may take 4–12 business days depending on the destination.
Please see our Shipping Policy for details.

3. Do you offer order tracking?

Yes. Once your order is shipped, you will receive an email with a tracking number.

4. How can I change or cancel my order?

Please contact us as soon as possible at:
📧 support@oscherslebenlife.com
If the order has not been shipped, we can update or cancel it for you.

5. What if I receive a damaged or incorrect item?

Please contact us within 48 hours with photos of the product and packaging.
We will arrange a replacement or refund.

6. What is your return policy?

We accept returns within 14 days from the delivery date.
Please refer to our Return & Refund Policy for full details.

7. Do customers need to pay customs or import taxes?

Depending on your country’s customs regulations, additional fees may apply.
These charges are the responsibility of the customer.

8. How do I contact customer support?

📧 Email: support@oscherslebenlife.com
We typically respond within 24 hours on business days.